Communications and Complaints
Communication
There are several ways of communicating with the school. The most efficient means is via email. In most instances your first point of contact will be your child’s Tutor. However, at times you may feel it more appropriate to contact other members of the teaching or support team. Please follow the guide below and use the directory of emails in the Contact section of this website.
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If you would like to discuss: Attendance, Punctuality, Health, School work, Homework, Behaviour, Academic progress, Problems in the teaching groups |
Contact the form tutor |
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Should you have concerns after efforts by the tutor appear not to have reduced your area of concern |
Contact your child’s Progress Leader |
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Should you feels that your concern is serious and only a senior member of staff can deal with the issue |
Contact your child’s Head of School |
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Should you have an emergency that requires you to come into school immediately |
Please go straight to the main reception. Do not enter the main school unless requested to do so by a receptionist. |
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If your child is unable to attend school |
Please phone the student absence line as soon as you know your son/daughter will not be able to attend school (020 8254 7804). All absences from school need to be followed up with a letter from the parent/guardian. |
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If you have a problem logging into Parentpay or queries regarding payment for trips |
Contact the Finance Department on: financesphs@suttonmail.org |
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If you have a general query |
Contact the General Office on: financesphs@suttonmail.org |
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For all comms regarding safeguarding issues contact |
Designated Safeguarding Lead – Mr Julian Humphreys, Head of World School Or in his absence Deputy Safeguarding Leads – Mrs Kathy Miller, Inclusions Coordinator and Ms Tracey Corfield, Safeguarding Liaison Officer |
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Mr Amin and Ms Symons are always available to see parents at Parents’ Evenings. |
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Complaints
We aim to work with parents and carers to address all issues of concern, and share your wish to act in your child's best interests. If you are unhappy about any matter, please contact your child's form tutor in the first instance. Should you be unable to resolve the issue, the next step is to contact your child's Learning Progress Leader.
If your query is about Special Educational Needs, please contact Ms Bailey, Head of Horizon School. Safeguarding issues should be addressed to Mr Humphreys, Head of World School, our Child Protection Officer.
Our formal Complaints Procedure can be found below.
Please always feel free to contact the school about concerns which affect your child.
